Research has shown that high turnover rates at companies are largely due to supervisors who are jerks. Why should that matter to business people? One reason it should be important is because the expenses of attracting, hiring and training good workers are much higher than business people recognize and can mean the difference between success and failure.
As a Forbes article said,
...people don’t leave jobs, they leave managers, and a survey by B2B marketplace Approved Index confirms that this adage is true. In its survey of 1,374 employees in the U.K., nearly half (42%) of them have left a job because of a bad boss and almost a third of them feel their current boss is a bad manager. When asked why they disliked their managers, 41% cited a lack of recognition, while 40% said they felt overworked.
One of the reasons employees feel overlooked, overworked and underappreciated is because supervisors focus on pleasing the manager above them, not on developing a well-functioning team below them. That is human nature.
